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In 2008, the reduction rate of the monthly after-sales service of China Zhongqiqiao Box Company reached 74.48%, and the average customer satisfaction reached 9.28 points. This is due to BridgeBox’s bold and innovative quality management model.
Bridge Box Company has researched and developed the "Quality Management Integrated Information System" that is suitable for the development strategy of the company and has realized digital quality management.
Bridge Box's "Quality Management Integrated Information System" has set up monitoring personnel at key points in each process. In the aspects of issuing, disposing, and confirming the effect of quality information, related monitoring personnel will be prompted to implement the entire process. Effective monitoring.
The first phase of the development project of Qiao Box Company's "Quality Management Integrated Information System" has been completed. Through the formal operation of the first phase of the project, the quality information, SPC, PPM and other information in the process of collection, feedback, and disposal have been effectively monitored and statistically analyzed. problem. At present, the company is working hard to build the second phase of the above-mentioned development projects.
Bridge Box Company attaches great importance to the collection, analysis and tracking of quality information, and continuously improves the quality of system operation. For this purpose, it has established an SPC workstation at eight collection points, including a housing processing unit differential. At the same time, the company applies SPC control theory to incoming inspections. The establishment of SPC workstations enables the simultaneous implementation of online inspections, data statistics, control chart analysis, and adjustments, which effectively avoids the occurrence of nonconforming products and fundamentally enhances the effectiveness of process control.
Bridge Box Company established and implemented a PPM quality management system. The PPM quality management system was refined and refined by issuing the "PPM Management System Evaluation Method" and "PPM and DPMO Control Plan Form." The operation of PPM management system enables the company to evaluate the control level of each control process in all aspects of the whole process.
Bridge Box Company has established a lean production line quality control system based on the requirements of lean production and TS16949 standard. Through the implementation of the lean production operation and the quality control system, the bridge box company is making every effort to implement the “three noes†principle of non-manufacturing of defective products, non-refusal of defective products, and non-acceptance of defective products. The quality control system of the lean production line combines the lean manufacturing principles and the TS standard requirements for product quality control. Achieved the production according to the beat, effectively improving the rate of implementation of the process discipline, so that product quality has been guaranteed.
Bridge Box Co., Ltd. integrates and utilizes various types of educational resources, and uses visual boards to broaden a variety of management and education channels to establish the company’s first product and marketing service training base. Formulated the "Implementation Plan for Establishing the Axle Assembly and After-sales Service Training Base", set up the bridge box company after-sales service training leading group and set up after-sales service training office, and based on the construction of "talent highland" and training should be advanced, Targeted, product knowledge is universal, continuous, equipped with training classrooms and skills training venues. Bridge Box Co., Ltd. puts emphasis on on-the-spot skills training for “analysis†of physical objects. The site is equipped with anatomical bridge product assembly, products and tools for disassembly and assembly, major failed parts, principle demonstrations, and 5 Root drive axle, diaphragm clutch and front axle assembly, as well as product-related components that meet training needs. In 2008, only 25 training sessions were conducted on quality, and the training rate for all employees was 100%. through training.
At the same time, the bridge box company also extends the tentacles of quality improvement to the logistics providers and suppliers, to enhance the supporting products and to rectify the suppliers, and to control the quality of the supporting products throughout the entire process. The first is to carry out the supplier quality improvement project; require the supplier to formulate the improvement plan and measure, and carry out the product quality improvement work synchronously with the bridge box company; the second is to solve the problem of supporting product identification and supplier code. Remediation of suppliers whose products have no code or identification, codes, or unclear identification codes or identification errors. Products that do not comply with the required standards for coding and marking shall not be accepted. Third, gradually expand the categories of products that are free of cleaning, and avoid The problems of bumping caused by cleaning and loading and unloading; Fourth, focusing on the quality of the appearance of forgings; and fifth, canceling the “receipt acceptance†system of supporting products.
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